(If you do not see a RENEW button, please select a plan
and enter any code you may have received in a renewal notice online or in print.)
If you have ANY questions at all, please contact support@claviercompanion.com

Do I need a subscription to access the website?

Yes, an active subscription is required to access our online content.


What is the difference between Sonata and Concerto?

A Sonata (digital-only) subscription provides full access to our online platform, including a searchable database of thousands of past articles, content from the current issue, as well as our video resources such as Timeless Teaching Videos and our Teacher Education Webinar Series.

A Concerto (digital + print) subscription includes all of our online content, plus a hard copy of the magazine delivered to your door.  Published four times a year, the print edition has long been the standard for excellence in piano journals.


What are the prices?

A Sonata (digital-only) subscription is $2/month (payable as $24 for one year).

A Concerto (digital + print) subscription is $3/month (payable as $36 for one year).

Please note there is an additional shipping fee for subscribers outside of the US ($6 for Canada, and $12 for International).

Visit our www.ClavierCompanion.com/subscribe-now for more details and links to purchase.

Are group subscriptions available? What about collegiate group subscriptions?

Both group and collegiate group subsctiptions are available. For group subscriptions, click here. For collegiate group subscriptions, click here.

Are agency subscriptions available?

Yes. Click here for information on agency subscriptions.

I purchased a subscription recently, but I haven’t received a magazine yet.

Your subscription will begin with the next printed issue (see subscription process chart below).  In the meantime, you can instantly access all of our current content by logging into www.ClavierCompanion.com and clicking resources under the “Content” tab.  

If you have a question about your subscription, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

SUBSCRIPTION PROCESS DATE

FIRST ISSUE

February 15-May 15

Summer

May 15-August 15

Fall

August 15-November 15

Winter

November 15-February 15

Spring


When can I expect to receive each issue in the mail?

Subscribers in the US can expect to receive each issue by the end of the first month of the issue (see estimated mail date chart below). For example, the Spring issue will typically arrive by March 31. Canadian and International subscribers can expect to receive the magazine up to one month later.

The Frances Clark Center is not responsible for any additional delays due to USPS operations.

ISSUE

ESTIMATED  MAIL DATE*

US: ESTIMATED ARRIVAL*

Spring

March 1

March 31

Summer

June 1

June 30

Fall

September 1

September 30

Winter

December 1

December 31

*actual mailing and arrival dates may vary

I’m a current print subscriber, and I want to access the website.  Do I need to pay more for digital access?

As a print subscriber, your print subscription already includes FREE access to ClavierCompanion.com.


I’m a current subscriber, but the website will not let me log in. What should I do?

Your email address may already be in our database.  First, click here to reset your password.  If you are still unable to log in, please click here and submit the form.  Our support team will verify your subscription and set up your online account. Please allow up to 5 business days for someone on our team to reply to your query.


Can I renew my subscription online?

Yes, and this is the most efficient way to renew.  Visit www.ClavierCompanion.com, log in, under “My Account” click on “Manage Subscription.”  Then, click on the “Renew” button and complete the checkout process.

Please note that in addition to your current, active subscription, only one renewal may be purchased and pending in your user account per year. Multiple renewals prior to a subscription expiry will be refunded.

How do I change my payment method or make other adjustments to my auto-renew preferences?

We use a secure payment processor called 2Checkout. Please follow this link to manage your payment and auto-renew preferences. Enter the email address associated with your Frances Clark Center Piano Magazine account. Check your inbox and spam folders for the access email.

Update your payment method: within 2Checkout, select “Payment Methods” from the top toolbar. Update your credit card information using the “Update Payment Method” or “Add a New Card” buttons.

Edit auto-renewal preferences: within 2Checkout, select “My Products” from the top toolbar. Options to Enable or Disable Auto-renewal appear in the center of the screen, under your subscription status.

Can I cancel my subscription and get a refund?
Subscriptions are non-refundable. If you wish to cancel your subscription, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

How can I purchase a single copy of an issue?

Email our support team at This email address is being protected from spambots. You need JavaScript enabled to view it. to request single copies (subject to availability).  

Rates: $12.99/domestic, $16.99/international

I purchased a gift subscription and want to renew it online, but when I log in, it only shows my subscription, not the recipient’s.

To renew a gift subscription, please resubmit the gift subscription order form.


How can I find a specific article?

Our platform is built to provide you with a variety of easy ways to access the articles:

  1. You can search in the upper right for any words or names from the article.
  2. You can browse by content area by using the drop down choices under “Articles.” In these pages you can go straight to a specific issue of our many publications.
  3. You can read the current issue of Piano Magazine by selecting “Current Issue” under “Articles”.
  4. You can also browse by clicking on “Categories” above an article.
  5. At the end of each article, you will see a few tags (indicated with #). Clicking on one of these will pull up other articles that share the same tag. You can also search by tag above an article by clicking on “tags.”


Is there a place for posting questions or discussing content online?

We invite all subscribers to join our dynamic online community. Subscribers are invited to follow the Frances Clark Center on Instagram (@francesclarkcenter), and engage with the Center and other colleagues on our Facebook page, titled Piano Magazine.


How can I submit an article for publication?

Please click here for guidelines on submitting an article.


How is Piano Magazine part of the Frances Clark Center?

The Frances Clark Center for Keyboard Pedagogy is a not-for-profit educational institution (501c3) located in Kingston, New Jersey. The Frances Clark Center advances its goals and serves local, national, and international audiences through its three divisions: The New School for Music Study, the National Conference on Keyboard Pedagogy, and Piano Magazine.

  

How can I file a claim for a missed issue?

Piano Magazine will provide a maximum of one replacement copy per subscription year. After the mailing date, subscribers should expect to receive magazines within 2-4 weeks (domestic)/4-8 weeks (international). Claims for missing issues must be submitted within two weeks of this time frame. For example:

ISSUE

MAIL DATE* 

CLAIM DEADLINE (DOMESTIC) 

CLAIM DEADLINE (INT'L)

Summer

June 1

July 15

August 15

Autumn

September 1

October 15

November 15

Winter

December 1

January 15

February 15

Spring

March 1

April 15

May 15

Please first contact your postmaster in the event your magazine did not arrive. The Piano Magazine is not responsible for copies lost by the postal service.  

If you have not received your magazine within the expected time frame, you may submit an online claim form.

*actual mailing dates may vary

Still have an unanswered question?  We’re happy to help!

Please email our support team at This email address is being protected from spambots. You need JavaScript enabled to view it. with any additional questions, and we’ll get back to you soon. Please allow up to 5 business days for someone on our team to reply to your query.

About Piano Magazine

Piano Magazine is the leading resource for pianists, piano teachers, and piano enthusiasts. We bring you informative, interesting, and inspiring ideas on all aspects of piano teaching, learning, and performing. The official name of Clavier Companion magazine was changed to Piano Magazine in 2019.

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